Alexandersmap

    Tag: Kunal Shah

    • Acquiring Different Frames

      “I think well-read, well-travelled is nothing but acquiring more lenses in life to see things. The word ‘unusual’ starts dying as you travel more, as you read more. You are less shocked. You are less surprised. Because nothing seems unusual. You’ve seen it all, and therefore you have acquired different frames. And therefore, most intolerant people who have neither read nor travelled… don’t know alternate realities… We have to be able to tap into multiple biases that coexist in us by creating all these multiple biases in our head.” — Kunal Shah, on The Knowledge Project

      We’re all frame collectors, collecting frames of reference that we use to determine how we act and react in and to the world around us. When our frame of reference bumps into someone with a contrary frame of reference it may create friction, but it ought to create a measure of curiosity as well. Why do they see things differently that we do on this topic? Are they viewing the world through limited frames, or are we missing that particular frame in our collection?

      I won’t defend the worst tendencies of humanity, but I can better understand why some people blindly fall into categorizing other people based on politics, religion, race, sex, and on and on. They have limited their frame of reference to something so narrow that they’re compelled to lash out at anything that contradicts that view. This is what makes burning books or dictating what is taught in schools so dangerous—it constricts frames of reference to only what the book burner or policy maker want it to be. Which perpetuates biases and extends the chain of willful ignorance.

      And here we all thought we’d transcended our biases.

      It’s never been easier to acquire information, and never easier to acquire misinformation. We all must sift through the garbage to find a measure of truth that resonates for us. Shah, in this same podcast, points out that our minds are so fatigued with the information overload that we’re actually more susceptible to following people who state things with conviction. This explains the feverish followers of politicians, Bible-bangers and toxic faux news personalities. If you sip enough of any one flavor of poison, you develop a taste for it and tend to order it again next time you belly up to the information bar. We may be stuck in a world where we have to wade through the bullshit, but we don’t have to consume it.

      Our world is full of alternate realities, so why do we keep ordering vanilla? We must deliberately expand our pallet. We must challenge ourselves to read diversely, travel broadly, and listen more intently when others are speaking for a grain of truth we might have missed otherwise. We’re all figuring this sh*t out as we skate through life. We don’t have to listen to those who would have us skate in circles.

    • Finding Soulfulness in Inefficient Places

      “Everything that feels soulful in life is inefficient. All the vacations that we find very soulful are inefficient places. The food that we really, really like and find soulful are inefficient to cook… maybe soulfulness is a function of chaos and inefficiency... It is impossible to imagine scaling in life without standardizing. And standardizing is the enemy of soulfulness.” — Kunal Shah, Interviewed on The Knowledge Project

      Don’t you feel the weight of truth in Shah’s words? Don’t we feel the lack of soulfulness in a “corporate” vacation destination versus the times we march to our own beat? Who seeks out a national restaurant chain for soulfulness and individual expression by the chef? No, we go to places like Disney World and Applebees for the predictability—good product delivered as expected. No need for translation or a Google search, it’s. just. as. expected. <yawn>.

      We all seek predictable when we can. Heck, I stayed at a Hilton in Vienna instead of a boutique hotel because I could use points and I knew there would be an iron and ironing board in the closet—because there is always an iron and ironing board in the closet of every Hilton property I’ve ever stayed in anywhere in the world. Sometimes you don’t need soulfulness, you just need to iron a damned shirt yourself.

      Contrast this my hotel in Castelrotto, Italy, where our room didn’t have a window but a skylight, no air conditioning or fan, uneven floors and a reception desk in another building down the street. The bell in the tower right above our heads through that open skylight would begin ringing at 06:00 sharp. And you know what? I loved it. The building was older than the United States, that bell was ringing long before I entered this world and the breakfast was a lovely spread of soulful local expression I’d never have found in a hotel chain. There’s something to be said for inefficiency too.

      So how do we create soulfulness in our own work? We don’t do it by parroting whatever business book we just read in our next meeting with coworkers or customers. And we don’t do it by following the corporate handbook to the letter (but don’t you dare stray a step too far). No, we create soulfulness when we find our unique voice in the process of turning chaos into order and eliminating inefficiencies. Ironic, isn’t it? But meaningful work isn’t chaotic, it’s expressive yet contributive. We don’t add to the Great Conversation by shouting over the crowd, nor do we help a company meet its quarterly objectives without following an informed policy or two.

      Here’s the twist: we find soulfulness in our work through routine. This isn’t standardization, this is disciplined dues-paying to reach a place where we might transcend the average. We write a million average phrases to turn one clever, soulful phrase that resonates. We refine widgets over and over again until something perfect emerges. Soulfulness is developed through routine but released through individual, and thus inefficient, expression.